Support — 22BLK

Question 1

How long does it take to process my order?

Accepted Answer

Orders are processed within 1–2 business days (Monday–Friday) after payment is confirmed. Orders placed on Saturday or Sunday will not be processed until the following Monday.

Question 2

How long does shipping take?

Accepted Answer

Standard shipping typically arrives in 5–7 business days once your order ships. You'll receive a tracking number by email as soon as your order is on its way.

Question 3

Do you ship on US national holidays?

Accepted Answer

No. We do not ship on US national holidays. Orders placed on or around a holiday will be processed on the next available business day.

Question 4

What about peak holiday seasons like Mother's Day or Christmas?

Accepted Answer

During high-demand periods like Mother's Day and Christmas, please allow additional time for processing and delivery. We recommend ordering early to avoid delays.

Question 5

Can shipping fees change?

Accepted Answer

Shipping fees and terms are subject to change without notice. The rate shown at checkout reflects current pricing at the time of your order.

Question 6

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to follow your package.

Question 7

Can I cancel or change my order?

Accepted Answer

Because our candles are hand-poured to order, we're unable to make changes or cancellations once an order is placed. Please review your order carefully before completing checkout.

Question 8

I haven't received a confirmation email — what should I do?

Accepted Answer

Check your spam or junk folder first. If it's not there, reach out to us at info@22blk.com with your name and order details and we'll look into it right away.

Question 9

Do you accept returns?

Accepted Answer

All sales are final. Because each candle is hand-poured to order, we're unable to accept returns for change of mind or fragrance preference.

Question 10

What if my order arrives damaged or defective?

Accepted Answer

We stand behind our work completely. If your candle arrives damaged in transit, has a manufacturing defect, or the wrong item was shipped, we'll replace it — no questions asked.

Question 11

How do I request a replacement?

Accepted Answer

Email us at info@22blk.com within 7 days of receiving your order. Include your order number and a photo clearly showing the damage or defect. We'll review and respond within 2 business days.

Question 12

What are your candles made of?

Accepted Answer

Every 22BLK candle is hand-poured using 100% premium soy wax — no paraffin, no fillers. We use natural wicks for a cleaner, low-soot burn, and our fragrance oils are chosen for their exceptional throw, so your space fills with scent the way it should from the very first light.

Question 13

How do I get the best burn from my candle?

Accepted Answer

Trim the wick to about ¼ inch before each burn. On the first use, allow the wax to melt all the way to the edges of the vessel — this prevents tunneling and extends the life of your candle.

Question 14

What sizes and formats are available?

Accepted Answer

We offer our fragrances in a growing range of formats — from classic jar candles to smaller options perfect for gifting or trying a new scent. Our collection is always expanding, so check the shop for what's currently available.

Question 15

Are your candles safe around pets?

Accepted Answer

Our candles use soy wax and fragrance oils. We recommend keeping burning candles away from pets and never leaving a lit candle unattended. If you have specific concerns about a fragrance ingredient, reach out to us at info@22blk.com.

Question 16

How is sales tax calculated?

Accepted Answer

Sales tax is estimated at the time of purchase and automatically calculated based on your shipping address.

Question 17

Can prices change?

Accepted Answer

Prices are subject to change. The price shown at the time of checkout is the price you'll be charged.

Question 18

How do I get in touch?

Accepted Answer

You can reach us by email at info@22blk.com or on Instagram @_22blk. We typically respond within 1–2 business days.

Question 19

Do you have a contact form?

Accepted Answer

Yes — visit our Contact page to send us a message directly. We'll get back to you as soon as possible.

How can we help?

Shipping & Processing

Orders & Tracking

Returns & Exchanges

Products & Candle Care

Tax & Pricing

Contact Us

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